Customer Support
Registration
Thank you for purchasing a Helix® Lateral Trainer, the most effective cardio product ever built! We hope that it provides you with many years of challenging & enjoyable exercise and helps you reach your fitness goals.
To insure timely service and warranty processing, please register your Helix® with us immediately after assembly. The serial number requested on the form can be found on the main frame under the Dome Cover by the main upright and is also on the outside of the box. Please complete and submit one form for each Helix® you have purchased.
Warranty
| HELIX® MODEL | FRAME & WELDS | PARTS | LABOR |
| H1000 Touch | Lifetime | 3 years (retail purchase after 4/1/2018)
2 years (retail purchase before 4/1/2018) |
1 year (Assembly by
Authorized Helix® Dealer) |
|
HLT2500 |
Lifetime | 3 years (Commercial)
5 years (Residential) |
1 year (US & Canada) |
| HLT3500 | Lifetime | 3 years (Commercial)
5 years (Residential) |
1 year (US & Canada) |
Select Consumer or Commercial Helix® Models and download your Warranty
Manuals
Select your model and download a copy of the Manual
Using The Helix® – The Basics Video
Helix® Workout Guides
Download a copy of the Guides
Helix® Support Contacts
Talk With A Representative
1-888-HelixCo (888-435-4926)
Technical questions & support
Information on finding replacement parts
General sales information