Customer Support


Thank you for purchasing a Helix® Lateral Trainer, the most effective cardio product ever built!  We hope that it provides you with many years of challenging & enjoyable exercise and helps you reach your fitness goals.

To insure timely service and warranty processing, please register your Helix® with us immediately after assembly.  The serial number requested on the form can be found on the main frame under the Dome Cover by the main upright and is also on the outside of the box.  Please complete and submit one form for each Helix® you have purchased.



HELIX® MODEL       FRAME & WELDS                   PARTS                                      LABOR               
H1000 Touch Lifetime 3 years (retail purchase after 4/1/2018)


2 years (retail purchase before 4/1/2018)

1 year (Assembly by


Authorized Helix® Dealer)


Lifetime 3 years (Commercial)


5 years (Residential)

1 year (US & Canada)
HLT3500 Lifetime 3 years (Commercial)


5 years (Residential)

1 year (US & Canada)

Select Consumer or Commercial Helix® Models and download your Warranty


Select your model and download a copy of the Manual

Using The Helix® – The Basics Video

Helix® Workout Guides

Download a copy of the Guides

Complete Guides

Helix® Support Contacts

Talk With A Representative

1-888-HelixCo (888-435-4926)

Contact Helix® Support

Technical questions & support

Contact Helix® Support

Information on finding replacement parts

Contact Helix® Support

General sales information